A Safaricom officer testified in the inquest. It focused on the death of Rex Masai. He revealed mobile phone data. The data, however, placed police officer Isaiah Murangiri at key locations. The spots were in Nairobi’s Central Business District (CBD). This happened during the protests under investigation. The records show Murangiri’s number stayed active. This […]
In May, Safaricom and Airtel froze call ring back tune revenues after a court case challenged revenue sharing. The High Court has now ordered the two telecom firms to release the funds to artistes without delay. Justice John Chigiti dismissed the petition and lifted the freeze. He directed the firms to pay all monies owed […]
Safaricom recently addressed a concern raised by a customer following a failed M-Pesa transaction at a local shop. The customer had made a request to an agent, but the transaction did not go through as expected. This prompted the customer to reach out for assistance through official Safaricom channels. Upon receiving the complaint, Safaricom initiated […]
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